Shipping Policy

Shipping Policy

Last updated: October 30, 2026

Thank you for shopping at Rookies Workshop. This policy explains how we ship your order, what it costs, and what you can expect after you buy.

Order Processing

Unless otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed in the afternoon, on weekends, or on holidays may be processed on the next business day.

You will receive a confirmation email with tracking once your order has shipped, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order has shipped. They may be affected by carrier delays, weather, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and the selected shipping method. Free standard shipping may be available on selected orders, as shown at checkout.

Canadian Customs Duties, Taxes, and Other Applicable Charges

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier clearance or handling fees. If taxes and import charges are calculated at checkout, they are not due upon delivery. If these charges are not collected at checkout, they may be due before or upon delivery. Unless otherwise stated, they are the responsibility of the customer.

Customs Duties, Taxes, and Other Applicable Charges in the United Kingdom

For orders shipped to the United Kingdom, taxes, import duties, and import charges may apply. Where available, these charges are calculated and collected at checkout. If taxes or customs duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or upon delivery. Unless otherwise stated, they are the responsibility of the customer.

In some cases, additional import charges, customs duties, VAT, clearance fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs and/or the carrier, and are the responsibility of the customer, unless we explicitly state at checkout that import duties and taxes have been prepaid.

Customs processing may also affect delivery times. We recommend that you check your local import rules before placing an order.

Customs Duties, Taxes, and Other Applicable Charges in the European Union

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier clearance or handling fees. Where available, the applicable taxes, customs duties, and import charges are calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or upon delivery. Unless otherwise stated, they are the responsibility of the customer.

If checkout indicates that customs duties and taxes are prepaid, your order will be shipped with those charges prepaid. You should then not be asked to pay additional import charges upon delivery. If checkout does not indicate that customs duties and taxes are prepaid, you may need to pay VAT, customs duties, import taxes, clearance fees, or carrier handling fees before or upon delivery.

Import charges are determined by EU customs authorities and/or the carrier, and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Tracking Your Order

Once your order has shipped, we will send you a confirmation email with a tracking number and, where applicable, a link. Please note that it may take a while after receipt for the tracking information to update.

Shipping Destinations

We currently ship to Australia, Belgium, Bulgaria, Canada, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Hong Kong SAR of China, Ireland, Israel, Italy, Japan, Croatia, Latvia, Lithuania, Luxembourg, Malaysia, Malta, the Netherlands, New Zealand, Norway, Austria, Poland, Portugal, Romania, Singapore, Slovenia, Slovakia, Spain, Czechia, the United Kingdom, the United Arab Emirates, the United States, South Korea, Sweden, and Switzerland.

International orders may be subject to customs duties, import taxes, surcharges, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your delivery address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us and we will help you resolve the matter with the carrier.

Order Changes or Cancellations

Need to change or cancel your order? Please contact us as soon as possible. We may be able to process changes before your order has shipped. However, once it is on its way, we can no longer change it. Refunds for cancelled or delayed orders are, where possible, processed directly to the original payment method.

Questions?

Contact our team at r.info@rookiesworkshop.com or use the contact details in our contact information policy.