Return and Refund Policy
Last updated: October 29, 2026
Eligibility for returns depends on the items in your order.
When returns are accepted, items must be returned in the same condition in which they were received: unworn or unused, with tags attached, and in the original packaging, or as otherwise stated in the return instructions. We may reduce your refund if the item has been used or damaged, or has been unpacked more than necessary.
You can request a return within 14 days after your item has been delivered.
Return shipping is free. We will provide a return label.
You can request a cancellation or the removal of items from your order until the item has been shipped.
Starting a Return or Cancellation
Whether requests for a return or cancellation are accepted depends on the conditions above and on your rights under applicable law.
Please contact us before returning an item.
If your return is approved, we will give you instructions on how and where to send your package to complete your return.
Items that are sent back without first requesting a return will not be accepted.
Contact us to start a cancellation request.
Damage and Problems
Inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item.
Exceptions and Items That Cannot Be Returned
Some items may not be eligible for return, as stated in the return conditions above, in the product listing, on the website, or in the store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us and ask about the options for exchanging before you return your item.
Returns and Cancellations Within the European Union
If you are a consumer in the European Union and you buy goods online, you may have the right to cancel your order for any reason within 14 days after the day you receive your goods, unless an exception applies.
After you have let us know that you want to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are notified of your cancellation. However, we may withhold the refund until we have received the goods back, or until we have received proof that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not obliged to refund any additional amount paid for express or premium delivery, beyond the cost of standard delivery.
Follow the instructions above under “Starting a Return” to request a return. Contact us to request a cancellation.
Returns and Cancellations Within the United Kingdom
If you are a consumer in the United Kingdom and you buy goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exception applies.
After you have let us know that you want to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we have received the returned goods, or after we have received proof that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery, beyond the cost of standard delivery.
Follow the instructions above under “Starting a Return” to request a return. Contact us to request a cancellation.
Refunds
We will let you know once we have received and inspected your return and whether the refund has been approved. If approved, the amount will be refunded to your original payment method, unless stated otherwise. Your bank or payment provider may need additional time to process and post the refund.
Contact us if you do not see the amount within a reasonable time after your refund has been approved.
This policy does not limit any rights you have under applicable consumer protection laws. This includes rights that may apply if goods are defective, do not match their description, are not delivered within the required or agreed time, or otherwise do not comply with applicable law.
Contact
If you want to request a cancellation, start a return, ask about a return, ask about an exchange, or report damaged items, please contact us at r.info@rookiesworkshop.com or use the contact details in our contact information policy.